Blinkhouse · Support
Support
Stuck on a night, missing a purchase, or want your data deleted? Most answers are below. If yours isn't, write to us.
On this page
- How do I play?
- What are lifebuoys?
- How do pearls work?
- Can I play without sound?
- How do I restore my purchases?
- How do I cancel the Golden Lantern?
- I paid, but my item or pearls didn't arrive
- How do I turn notifications on or off?
- How do I change my ad privacy choices?
- My progress is gone. Can you restore it?
- Delete your data
Playing
How do I play?
Each ship shows its code on a plate above the mast. Tap anywhere on the screen for a short flash (a dot, under 0.2 seconds) and hold for a long beam (a dash). Send the whole code before the ship reaches the rocks.
You can replay the lesson at any time in Settings › Replay tutorial, and the Ship guide in Settings explains every ship and signal you've met.
What are lifebuoys?
You have five lifebuoys. On a Voyage night you lose one only if the night is lost (leaving or restarting a night part-way also costs one), and one comes back every 20 minutes. Night Watch never costs a lifebuoy.
Run out? Wait a little, watch an optional ad for one more, top up with pearls in the Shop, or light the Golden Lantern for unlimited lifebuoys.
How do pearls work?
You earn pearls by bringing ships home: for every ship in Night Watch, and for every ship plus a star bonus on Voyage nights. Telegram words pay extra, and after a night you can watch an optional ad to multiply what you earned. You can also buy pearl packs.
Spend pearls in the Shop on skies, ships and lifebuoys, or on renaming your ship. Pearls are saved on your device and have no cash value, so they're lost if you delete the app.
Can I play without sound?
Yes. Every signal is also shown as light, so the game plays exactly the same with sound and vibration off. Settings has switches for sound effects, sea ambience and vibration, along with letter captions and a choice of colour for the red signal.
Purchases
How do I restore my purchases?
The Golden Lantern, Remove Ads and premium skies and ships are linked to the Apple ID or Google account you bought them with. In the game, open Settings › Restore purchases while signed in to the App Store or Google Play with that account.
Pearl packs are added to your balance when you buy them and can't be restored.
How do I cancel the Golden Lantern?
The store you subscribed through manages your subscription. On your iPhone or iPad, open Settings › your name › Subscriptions, choose Blinkhouse and tap Cancel Subscription (Apple's guide).
On Android, open the Google Play app, tap your profile icon, then Payments & subscriptions › Subscriptions, choose Blinkhouse and tap Cancel subscription (Google's guide).
Cancel at least 24 hours before the current period ends to avoid the next charge. You keep the Golden Lantern until the end of the period you've paid for. Deleting the app doesn't cancel the subscription.
I paid, but my item or pearls didn't arrive
First make sure you're online, then try Settings › Restore purchases. If the charge went through but the item or pearls still didn't arrive, email us your keeper name, ship name and the order ID from your Apple or Google Play receipt, and we'll sort it out.
For a refund, use Apple's process at reportaproblem.apple.com for App Store purchases, or Google Play's refund process for Google Play purchases.
Privacy
How do I turn notifications on or off?
The game asks before turning notifications on, for example when your lifebuoys run out, and never when you first open it. With notifications on, we can tell you when your lifebuoys are full again.
Change your answer at any time in the game's Settings › Notifications, in Settings › Notifications › Blinkhouse on your iPhone or iPad, or in Settings › Apps › Blinkhouse › Notifications on Android (the exact path can vary by phone).
How do I change my ad privacy choices?
On iPhone and iPad, Blinkhouse asks whether it may track you (Apple's App Tracking Transparency). To change your answer, open Settings › Privacy & Security › Tracking on your device.
On Android there's no tracking prompt. You can reset or delete your advertising ID at any time in your phone's settings (on most phones, Settings › Privacy › Ads or Settings › Google › Ads).
In the EEA, the UK and Switzerland, review or change your ad consent at any time in the game's Settings › Ad privacy options.
To turn off the banner and the ads between runs altogether, get Remove Ads or the Golden Lantern. More in the Privacy Policy.
My progress is gone. Can you restore it?
Your progress is saved on your device, not on our servers, so we can't restore it if the app was deleted or you've moved to a new device. Purchases, except pearl packs, come back with Settings › Restore purchases.
Delete your data
You can ask us to delete everything we hold about you on our servers: your Top Keepers row, your private profile and your purchase records.
- Email cagatayoney0@gmail.com with the subject "Delete my data". Include your keeper name and your ship name exactly as they appear in the game, and whether you play on iPhone or iPad, Android or the web. Sign-in is anonymous, so this is how we find your data.
- We reply with a short one-time code. In the game, open your keeper profile from the Home screen, change your keeper name to the code and tap Save. Names are public, but only your own device can change yours, so this shows the request is really yours.
- When the code shows up in your Top Keepers row, we delete your data and confirm by email, within 30 days of your request.
Your game save lives on your device: to erase it, delete the app once we've confirmed (the check needs the game). If you play again afterwards, the game sets up a new Top Keepers row and profile. Deleting your data doesn't cancel the Golden Lantern, so cancel it in your App Store or Google Play settings first. We use the same check before we send you a copy of your data; details are in the Privacy Policy.